At NCKSHOP, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process. Please review the following guidelines to ensure a smooth return experience.

1. Eligibility for Returns You may return your items within 30 days from the date of purchase for a full refund or exchange, provided that:

• The item is in its original condition, unused, and in the original packaging.

• The item is not a custom or personalized product (which cannot be returned unless defective).

• Proof of purchase (order number or receipt) is provided.

2. Non-Returnable Items The following items are non-returnable:

• Mobile parts and accessories that have been opened or used.

• Custom or personalized items.

• Gift cards or vouchers.

• Any product marked as “final sale” at the time of purchase.

3. How to Return an Item To initiate a return:

• Contact Us: Reach out to our customer service team at info@nckshop.com with your order number and the items you wish to return. Please include a brief description of the reason for the return.

• Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item(s). You may be required to send the item(s) back to us at your own cost, depending on the reason for the return.

• Prepare Your Package: Ensure the item(s) is securely packaged in the original packaging or similar protective packaging to prevent damage during transit.

• Return Shipping: After receiving the return authorization, ship the item back to us using a trackable shipping service. We recommend purchasing shipping insurance, as we are not responsible for items lost or damaged in transit.

4. Refunds & Exchanges

• Refunds: Once we receive and inspect your return, we will process a refund to your original payment method within 7-10 business days. Please note, shipping charges are non-refundable, except in the case of a defective or incorrect item.

• Exchanges: If you would like to exchange an item for a different product or size, please contact us to arrange the exchange. The returned item will be refunded, and a new order will be processed for the replacement.

5. Damaged or Defective Items If your item arrives damaged or defective, please contact us immediately with photos of the damage or defect. We will provide a full refund or exchange for the damaged item and cover the return shipping costs.

6. Exceptions

• If you receive an incorrect item, we will issue a return label for free return shipping and send you the correct item.

• We cannot accept returns on any product that has been opened, used, or damaged by the customer.

7. Customer Support If you have any questions or need assistance with your return, please contact our customer service team at:

Email: info@nckshop.com
Phone: (+971) (56) 629 7999
Address: FutueLink Trading FZE Executive Office -A1 404 4th Floor, Building A1 Ajman

Thank you for shopping at NCKSHOP! We value your satisfaction and are here to make your shopping experience as smooth as possible.